Refund policy

Return & Refund Policy

PrintPro Online (printproonline.in)

At PrintPro Online, we specialize in professionally tested and fully refurbished printers. Each unit is inspected and verified before dispatch to ensure quality and performance.

Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

We accept return requests under the following conditions:

✔ Return Window

Return requests must be initiated within 7 days of delivery.

✔ Eligible Cases

Returns are accepted only if:

● The printer is dead on arrival (DOA)

● The printer has a major functional issue not matching product description

● The product was damaged during transit (with proper unboxing video proof)

✔ Condition Requirement

● The printer must be returned in the same condition as delivered

● All accessories (power cable, USB cable, cartridges if included, etc.) must be returned

● Original packaging must be retained

● Serial number sticker must be intact

2. Non-Returnable Cases

Returns will NOT be accepted in the following situations:

● Physical damage after delivery

● Damage due to voltage fluctuation, improper installation, or misuse

● Printer opened or repaired by unauthorized technician

● Return request raised after 7 days of delivery

● No proper unboxing video available in case of transit damage claim

3. Replacement Policy

● We provide Replacement First Preference.

● Replacement is subject to stock availability.

● If replacement is not available, a refund will be processed.

Our technical team may provide troubleshooting support before approving a return.

4. Return Process

To initiate a return:

○ Order ID

○ Issue description

○ Clear images/videos of the problem

○ Unboxing video (mandatory for transit damage claims)

If approved:

● Our team will arrange reverse pickup OR

● Customer may be requested to ship the product securely

The product will undergo quality inspection after we receive it.

5. Refund Policy

Refunds are processed only after successful inspection and approval.

Refund Method:

● Prepaid Orders – Refunded to original payment method within 5–7 business days.

● Bank Transfer – Processed within 5–7 business days after approval.

Shipping charges (if any) are non-refundable unless the issue is from our side.

6. Warranty Policy (3 Months)

All refurbished printers come with a 3-Month Service Warranty covering functional issues.

Warranty does not cover:

● Physical damage

● Consumables (cartridges, toner, drum)

● Damage due to misuse or power issues

Important Note

Refurbished printers are pre-owned devices that are professionally tested and certified. Minor cosmetic signs of usage may be present but will not affect performance.

By placing an order on printproonline.in, you agree to this Return & Refund Policy.